Cancellation requests

Customers may request cancellation before an order is packed or dispatched. Once an order has been dispatched, cancellation may not be possible and the return process will apply after delivery where eligible.

• Send the order number and reason for cancellation to support@jewellerybymadhuri.com or call +91 70640 04614.
• If payment has already been captured and cancellation is approved, the refund will be initiated to the original payment method.

Return window and eligibility

Eligible return requests must be initiated within 7 days from the date of delivery. Products should be unused, unworn, undamaged, and returned with original packaging, tags, invoices, and any included accessories.

• Returns may be accepted for damaged, defective, incorrect, or materially different items.
• Clear unboxing photos/videos and product photos may be requested to verify damaged or incorrect items.
• Handmade finish differences, minor color differences caused by screen or photography settings, and natural material variations are not treated as defects.

Items not eligible for return

For hygiene, customization, and quality-control reasons, some products may not be eligible for return unless they are damaged or incorrect on arrival.

• Customized, personalized, made-to-order, or altered jewellery.
• Used, worn, damaged, missing, or incomplete products.
• Products without original packaging, invoice, tags, or accessories.
• Final-sale, clearance, or non-returnable items marked as such on the product page.

Refund processing

After the returned item is received and inspected, approved refunds will be initiated through the original payment method, including Razorpay for eligible online payments. Refund timelines may vary depending on the issuing bank, payment method, and payment gateway processing cycles.

Shipping charges, return shipping fees, convenience fees, COD charges, or payment gateway charges may be non-refundable unless the return is due to an error by Jewellery By Madhuri.

How to start a return or refund request

Contact support with your order number, registered phone/email, reason for return, and photos or videos where relevant. Our team will review the request and share the next steps.

• Email: support@jewellerybymadhuri.com
• Phone: +91 70640 04614