Personal data we collect

Jewellery By Madhuri collects information needed to run an online jewellery store, process orders, deliver products, and support customers.

• Identity and contact details such as name, phone number, email address, billing address, and delivery address.
• Order and account details such as cart contents, products purchased, order notes, saved addresses, and customer support messages.
• Payment-related metadata such as transaction status, payment method, payment reference, invoice details, and refund status.
• Technical and browsing data such as IP address, device/browser type, pages visited, product views, cart additions, checkout activity, and referral source.

How we use customer information

We use customer data to accept orders, confirm payment, arrange delivery, provide support, prevent fraud, improve the website, comply with legal obligations, and send marketing only where permitted.

• To create and manage orders, accounts, invoices, returns, replacements, and refunds.
• To contact customers about order status, delivery updates, support requests, and important service notices.
• To improve store navigation, product availability, checkout performance, and customer service.
• To send offers or updates where the customer has opted in or where applicable law permits it.

Payment processing through Razorpay

Online payments are securely processed through Razorpay, a third-party authorized payment aggregator. Jewellery By Madhuri does not store full card numbers, UPI PINs, net banking passwords, or sensitive banking credentials on this website.

Razorpay may collect and process payment data according to its own security, compliance, and privacy practices. Customers should review Razorpay payment screens and applicable Razorpay policies during checkout.

Cookies, analytics, and tracking

This website may use cookies, WooCommerce session cookies, analytics tools, and tracking pixels to keep carts active, remember checkout/session preferences, understand browsing behavior, measure product interest, and improve marketing performance.

These tools may record interactions such as page visits, product views, add-to-cart events, checkout progress, device information, and referral sources. Browser settings can usually block or delete cookies, but some cart and checkout features may not work correctly without essential cookies.

Information security

We follow industry-standard security measures designed to protect user data, including secure website connections, restricted administrative access, role-based access controls, trusted payment processing, and reasonable safeguards for stored order data.

No online system can be guaranteed to be completely secure, but Jewellery By Madhuri takes reasonable steps to reduce unauthorized access, misuse, loss, and disclosure of customer information.

Sharing and retention

Customer information may be shared only with service providers needed to run the store, including payment processors, shipping/logistics partners, website hosting/support providers, analytics providers, and legal or regulatory authorities when required.

We retain order and account data for as long as needed for customer service, accounting, tax, legal, fraud-prevention, and business record purposes.

User rights and marketing choices

Customers can request access, correction, or erasure of personal data by contacting Jewellery By Madhuri. Some order, tax, fraud-prevention, or legal records may need to be retained where required by law or legitimate business obligations.

Customers can opt out of marketing messages by using the unsubscribe option where available or by contacting support directly.

• Email: support@jewellerybymadhuri.com
• Phone: +91 70640 04614
• Registered address: Madhuri Sharma, Infront of Dr. L.D. Sharma Clinic, Thekadar Para, Titlagarh (767033), Odisha